You don’t hear us talk about this much because, frankly, we don’t get asked for returns very often.
But did you know that we have quite possibly one of the most sensational happiness guarantees in the galaxy?
Buying skincare products online is a bit like playing roulette. The chance of you finding something you truly love is just as good as the chance of that little silver ball landing on number 6 (well, unless you’re shopping at Happy Skincare of course) ;)
You can spend LOADS of money on what sounds like the greatest potion ever, but once you’ve given it a try you find out it’s just not for you. Causes breakouts. Drying. Feels icky. Or worst of all… a reaction!
And what can you do about it? Usually….Not much. Just nudge over the other almost-full bottles in your bathroom cupboard to squish in some more products you’ll never use. Gosh, you might as well have flushed your hard earned moolah down the toilet!
We completely get that, and that’s why we thought long and hard about what we can do to make sure you’re ALWAYS happy (ecstatic even). After all, to us you’re a part of the family.
You probably already know this but a heap of our products areavailable in sample sizes. We don’t do this just because we think mini versions of our products are very cute (oh yes they are!). We do it so you can try a super-sized sample before you go the full shebang and invest in full sized products.
And as an extra sweetener, we have sample packs that come with free shipping and a voucher for your next purchase.
We want you to be so darn happy that you’re shouting from the rooftops about how much you love your Happy Skincare products. And we know that sometimes you might like a product at first, but given a little time you might decide you don’t like it so much after all.
That’s why if you’re NOT happy for ANY reason - even after 30 days and ¾ of the way through your jar - it’s OK. You can send your product back for a refund.
It’s super easy! Just contact us and we’ll take care of you.
First we’ll send you all the information you need to return your items to us and when they reach us we’ll send your new products or a refund.
Told you it was easy ;)
And the best bit of all is that your return shipping is free! (Please note that conditions apply on return shipping - click here for our full Returns Policy).
So if you have a product you need to return, there’s no hard feelings. It’s smooth sailing all the way to happiness.
We just want to make sure you get the best possible products for your skin, because we know from personal experience what a pain it can be when your skin seems to have a mind of its own.